This course focuses on what most enablement programs struggle with: scaling practice while keeping experiences fresh, instructionally coherent, and operationally manageable. When roleplay becomes a core practice modality, L&D teams must design for variation and reuse—otherwise learners quickly “game” scenarios, and program owners drown in content production. You will learn to build adaptive learning experiences by using agent variations (persona, scenario, voice/tone, objection sequencing) that preserve the same competency target while changing contextual conditions. This approach strengthens transfer learning and prepares sellers for real-world variability. You will also learn how to reuse agents across the sales cycle while maintaining buyer continuity. A single buyer persona can become a multi-stage learning journey—discovery to demo to pricing to negotiation—by cloning and updating scenarios and scorecards per stage. This allows you to create coherent, end-to-end learning paths that mirror pipeline progression. Finally, you will operationalize your content library using folder and naming conventions that support collaboration and governance. You will design an asset taxonomy that enables multiple course creators to build, find, update, and retire simulations without duplication. By the end, you will produce a multi-stage learning path that includes at least three roleplay variations, a reuse plan across stages, and an organizational structure that can scale across teams and geographies. Throughout the course, you will work from an L&D perspective: you will translate sales competencies into observable behaviors, choose the right practice modality, and define evidence for mastery. Each lesson includes a practical build artifact—persona brief, scorecard, or rollout plan—so you can apply the content directly to your enablement roadmap.
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